SHIPPING POLICIES INFORMATION
Please allow 1-3 BUSINESS DAYS handling time on all orders.
If an item is not available in our warehouse, we do our best to find your item in one of our other locations. If the item is available at another location, it will be shipped in its own package. These items can take an additional 2-3 business days to process. After it ships, you will be sent an email with your tracking information.
5-7 business days for order processing and payment verification to receive package.
1-3 business days for order processing and payment verification to receive package.
( Orders must be placed by 1pm PST, Monday-Friday, Orders placed on the weekend and select holidays are processed on the next business day.)
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information or orders returned due to incorrect addresses.
*PLEASE ADVISE : Signature Required to receive package for any orders that contain any of our "Premium" items.'Business days' are defined as Monday-Friday, excluding holidays.If your domestic order is not delivered within the specified delivery date as found on the shipping table, Ambitious Minds will refund the shipping cost. The refund will be credited to the method of payment that you used for the initial purchase.All original shipping cost are non-refundable and a 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address
|5-14 business days for order processing and payment verification to receive package.|
| Shipping rates and shipment time depend on the destination country. International shipping requires passage through customs, which may delay the arrival time of orders.
Ambitious Minds is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. All original shipping cost are non-refundable and a 25% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address
We know how important your order is! Ambitious Minds provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Ambitious Minds does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim through them.
-United Postal Service (USPS): 1 (800) 222-1811
-DHL Worldwide: 1 (800) 225-5345
We are not responsible for tracking customers orders after they are shipped. If your package was shipped to the incorrect address or someone else signed for your package then you will need to file a claim with the USPS here: File A Claim. We will provide you the tracking information updates via email but it is your responsibility to track your package to ensure it is delivered to you. If you supplied the incorrect email address and didn't receive the updates it is not our fault. If we shipped it to the incorrect address that was provided to us by you we will not refund the order as it is not our fault for the mistake. We ship to the shipping address provided to us by you, the customer.
How Do I Change My Shipping Address?
Since orders are all processed and verified with your current shipping/billing address, if you need to change your shipping address after ordering you will be required to send in a supporting document to corroborate your new address. This is non-negotiable and your supporting document must state your name and new address on it. Documents such as ID’s, utility bills or other government documents are all examples of acceptable supporting documents.
What Happens When My Address Is Undeliverable?
Since we pay for shipping for our customers, when/if an order that is shipped comes back to us due to the address being undeliverable, then the customer must pay for the order to be shipped again. We ship to the address given to us and when that's incorrect it needs to be reshipped and paid for by the customer.
Where's My Tracking Number?
Since we ship our items within the 2-4 weeks, you will not receive a tracking number until your order is actually on it's way out of our fulfillment center. So don't worry or panic if you have no tracking number. We're working diligently to complete your order and you'll be notified via email the second it's on it's way. You may always check for order updates using our Track Order page.
I Received My Tracking Number But It's Not Updating?
This is just due to the USPS and their updated tracking system. Sometimes you may need to allow 48-72 hours for their system to update the order.
Do You Offer Any Faster Shipping Options?
Yes, we sometimes offer expedited shipping for $45. The shipping fee is non-refundable. Contact customer support if you want to find out if your item is eligible for expedited shipping.
Who Pays For The Shipping On Returns?
If you are not returning for a size or similar product exchange then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If your order has shipped and you've paid any shipping fees, then any shipping fees paid at that point are non-refundable.