FAQ

Do you ship worldwide?

Yes, we do.

How long will my order take to deliver?

Your order will take between 4-6 business days to arrive at your doorstep once your order is dispatched. You will receive tracking information of your parcel by email between 2-3 business days of placing.

 How secure is your site?

Extremely. Built in with SSL-level certification, your information is safe with us.

Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

Where is my order?

You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.

How do I track my parcel?

You can track your parcel via the email we sent you or you can click on the link in the footer "Track My Order". Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

Do you offer refunds?

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website. 

Where will my order be shipped from?